HOTEL'S FAQs
Location:
Where is Niranjana Hotel located?
Niranjana Hotel is situated in Bodh Gaya, Bihar, India, directly opposite the Archaeological Museum and just 300 meters away from the Mahabodhi Temple.
Contact Information:
What’s the best way to contact the hotel?
You can reach the hotel via email at reservation@hotelniranjana.com or bookings@hotelniranjana.com, or utilize the live chat feature available on the website. For inquiries regarding long stays or group bookings, visitors can use the dedicated contact form on the hotel's website.
Check-in/Check-out:
What time is check-in/check-out?
Check-in time is at 2:00 PM, and check-out time is at 11:00 AM.
Is early check-in guaranteed, and what's the policy for early check-in charges?
Early check-in is subject to availability, and guests may be charged unless it occurs before 12 noon. Availability cannot be guaranteed, and charges may apply.
Can I request an early check-in/late check-out?
Early check-in and late check-out are available for an additional fee, subject to availability. Early check-in costs 2000 INR, and late check-out until 2:00 PM costs 2000 INR, while until 4:00 PM costs 3000 INR. After 4:00 PM, guests will be charged the full day's rate.
Visitor Policy:
Do you charge for visitor guests?
The hotel may apply charges for additional guests. Please inquire at the front desk for more information.
Internet and Services:
Do you charge for Wi-Fi access?
Wi-Fi access is generally complimentary. However, high-speed internet is available for an additional fee of 750 INR per day.
What is the speed of the Wi-Fi?
Wi-Fi speed may vary. Please consult the hotel staff for specific details.
Can I store my luggage at the hotel before check-in/after check-out?
Luggage storage is available for guests before check-in or after check-out.
Can I send a package to the hotel?
Yes, the hotel accepts packages for guests. Please provide details in advance.
Do you have a business center?
No, the hotel does not have a business center.
Do you have a swimming pool?
No, the hotel does not have a swimming pool.
Do you have a gym?
No, the hotel does not have a gym. However, in-room massage facilities are available upon request, with applicable charges.
Smoking Policy and Meals:
What is your smoking policy?
The hotel is a non-smoking property, and smoking is strictly prohibited. Guests found smoking on the premises will be fined 5000 INR.
How much do you charge for breakfast?
Breakfast costs 650 INR per person, with a child's breakfast priced at 450 INR.
What time is breakfast and where is it served?
Breakfast is served from 7:00 AM to 9:30 AM. Special arrangements can be made for pilgrims wishing to have breakfast from 6:00 AM onwards. Please contact the front desk for assistance.
Do you offer vegetarian, vegan, or gluten-free options?
Yes, the hotel provides a variety of dietary options. Please inform the staff of any specific requirements.
Do you offer room service?
Room service is available daily at no extra cost. Please refer to the menu for options and availability.
Is there a doctor on call?
The hotel may arrange for a doctor on call upon request.
Do you provide wheelchairs?
Wheelchair services are available upon prior reservation due to limited availability. Please inquire at the front desk for assistance.
Pets:
Are pets allowed?
No, pets are not allowed.
Room Features:
Are cots and extra beds available?
Cots are not available, but extra beds can be requested for an additional charge and are only accommodated in Executive rooms.
How big are your extra beds?
Extra beds are queen size. Please contact the hotel for specific details.
Do your rooms have bathtubs?
Deluxe and Executive rooms feature bathtubs. Please specify your preference when booking or inquire at the front desk.
Do you have smoking rooms?
No, smoking is prohibited to maintain cleanliness and hygiene.
Transportation:
How do I get to the hotel?
Directions to the hotel are available on the hotel's website.
Do you have available car parking?
Yes, the hotel provides car parking facilities.
Do you have valet parking?
No, valet parking services are not available.
Do you offer airport shuttle services?
Yes, airport shuttle services are provided. Advance booking is required, and the fee is 1500 INR for up to 2 people. A third person can be accommodated at the guest's request.
Which is the nearest railway station to the hotel?
The nearest railway station is Gaya railway station, located 16 km away.
Reservations:
How do I make a change to my reservation if I haven’t booked directly on the hotel website?
Please contact your booking service provider directly for any changes to reservations not made through the hotel's official website.
What is the hotel's cancellation policy?
Guests have the option to enjoy a complimentary cancellation policy if they cancel their reservation at least 21 days before the scheduled arrival date. However, cancellations within 21 days of arrival will result in a 100% charge of the total booking amount. Please note that separate policies may be in effect for last-minute bookings or reservations made directly through email communication with the hotel. It's essential to emphasize that if you've made a reservation via our partners or third-party online booking portals such as Booking.com, Expedia.co.in, Agoda.com, Trip.com, etc., the booking conditions, prepayment, refunds, and cancellation policy specified on your booking vouchers apply, and these are distinct from the hotel website's policies. However, the hotel's prepayment policy is a mandatory condition for any booking, and total prepayment of the booking amount is a prerequisite to secure the reservation.
Payments:
What forms of payment do you accept?
The hotel accepts various forms of payment, including credit cards and cash.
How is the prepayment handled for reservations?
To confirm or guarantee a reservation, the hotel requires prepayment of the total booking amount at the time of reservation.
Can guests pay at the hotel instead of making an online reservation?
Guests wishing to pay at the hotel should not make an online reservation. Instead, they can email the reservation team with their intended duration of stay, and the team will hold the guest room at its discretion on a case-by-case basis.
Groups & Meetings:
Do you cater for meetings?
Yes, the hotel provides meeting facilities. Please contact the events team for details.
Do you offer special rates for group bookings?
Special rates for group bookings are offered. Please utilize the group booking contact form or send an email specifying the number of rooms required, along with the check-in and checkout dates. We will respond to your inquiry via email after reviewing your request.
Do you offer special rates for long stay bookings?
Discounts for long stays are available, subject to room availability. Percentage discounts are offered based on the duration of the stay. We recommend that you email us or utilize the long stay contact form to submit your inquiry regarding extended stays with us.